Bilingual Customer Service Specialist

Sherwin Williams; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team in Charlotte, NC. You will engage customers in-store and by phone, providing expert guidance on paints and coatings and processing sales and returns.

You will resolve service issues in English and Spanish, partnering with sales associates to support store operations, merchandising, tinting, and inventory checks, while building strong customer relationships.

Qualifications

• Bilingual in English and Spanish required for both in-store and phone support.

Responsibilities

• Engage customers in-store and by phone while providing expert guidance on paints and coatings.
• Process sales and returns accurately and efficiently.
• Resolve service issues in both English and Spanish.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.