Bilingual Customer Service Specialist

Sherwin Williams; Greenville (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Greenville, MS is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships while

Qualifications

• In-store and phone-based customer service experience desired.
• Proficiency in English and Spanish preferred.
• Ability to process sales and returns accurately.

Responsibilities

• Engage customers in-store and by phone, providing product guidance on paints and coatings.
• Process sales and returns and resolve service issues in both English and Spanish.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual

Customer service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.