Bilingual Customer Service Specialist

Sherwin Williams; Stafford Township (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a bilingual Customer Service Specialist to join our Retail Customer Service & Support team. You will assist customers in-store and by phone, offering expert product guidance on paints and coatings.

You will process sales and returns, resolve service issues in English and Spanish, and collaborate with sales associates to support store operations, merchandising, tinting, and inventory checks. This role values diversity, collaboration, and career development.

Qualifications

• Provide in-store and phone customer service.
• Offer product guidance on paints and coatings.
• Support sales, returns, and issue resolution in bilingual context.

Responsibilities

• Assist customers in-store and by phone with product guidance.
• Process sales and returns and resolve service issues in English and Spanish.
• Collaborate with store team on operations, merchandising, tinting, and inventory checks.

Skills

Customer service

Bilingual

English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.