Bilingual Customer Service - Spanish

Kevin Davis - State Farm Agency; Dallas (TX); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Life insurance

PTO and vacation

Learning and growth opportunities

Supportive team environment

Job summary

Kevin Davis - State Farm Agency in Dallas, TX is seeking a friendly Bilingual Spanish Customer Service Representative to join our in-office team. This full-time role focuses on helping English- and Spanish-speaking customers understand insurance options and provide excellent service.

No prior insurance experience is required. You will receive comprehensive benefits, learn on the job, and have opportunities to grow with a supportive team.

Qualifications

• Bilingual in English and Spanish.
• Strong communication and listening skills.
• Comfortable speaking with customers in person and over the phone.
• Able to multitask, stay organized, and learn new systems.
• Willing and able to obtain a Texas Property & Casualty insurance license.
• No previous insurance experience is required!

Responsibilities

• Help English- and Spanish-speaking customers with insurance questions and service needs.
• Build positive relationships with customers in person and over the phone.
• Explain insurance options and help customers understand available coverage.
• Assist with auto, home, renters, life, and other insurance needs.
• Respond to questions about policies, billing, coverage, and policy changes.
• Follow up with customers to help ensure their needs are addressed.
• Recognize opportunities to help customers review their insurance needs.
• Maintain accurate customer information and follow agency procedures.
• Work with the team to provide a helpful, professional customer experience.

Skills

Bilingual English/Spanish

Strong communication

Customer service

Multitasking

Texas P&C license readiness

Job description

Bilingual Customer Service - Spanish

Kevin Davis - State Farm Agency DALLAS, Texas, United States

About this position

Kevin O. Davis – State Farm Agency | Dallas, TX

$42,500–$55,000 Annual Base Salary + Commission & Bonuses

Full-Time | In-Office | Benefits Package

No Insurance Experience Required!

Are you bilingual in English and Spanish and enjoy helping people? Do you take pride in providing excellent customer service, solving problems, and making people feel valued?

Kevin O. Davis – State Farm Agency in Dallas, Texas, is looking for a friendly, organized, and customer-focused Bilingual Spanish Customer Service Representative to join the team.

Our agency is committed to building lasting relationships and helping individuals and families understand their insurance options. If you have strong communication skills and enjoy working with people, we'll welcome your interest—even if you're new to the insurance industry.

You don't need previous insurance experience or an existing insurance license to apply. You must be willing and able to obtain a Texas Property & Casualty insurance license.

What We Offer

• $42,500–$55,000 annual base salary
• Commission and bonus opportunities
• Paid time off (PTO) and vacation
• Health insurance
• Life insurance
• Opportunities to learn, develop professionally, and grow your career
• A supportive team environment

What You'll Do

• Help English- and Spanish-speaking customers with insurance questions and service needs
• Build positive relationships with customers in person and over the phone
• Explain insurance options and help customers understand available coverage
• Assist with auto, home, renters, life, and other insurance needs
• Respond to questions about policies, billing, coverage, and policy changes
• Follow up with customers to help ensure their needs are addressed
• Recognize opportunities to help customers review their insurance needs
• Maintain accurate customer information and follow agency procedures
• Work with the team to provide a helpful, professional customer experience

What We're Looking For

We're interested in someone who is friendly, dependable, organized, and motivated to learn.

Required qualifications:

• Bilingual in English and Spanish
• Strong communication and listening skills
• Comfortable speaking with customers in person and over the phone
• Able to multitask, stay organized, and learn new systems
• Willing and able to obtain a Texas Property & Casualty insurance license

No previous insurance experience is required!

Candidates with backgrounds in customer service, retail, hospitality, reception, administration, call centers, or other people-focused roles are encouraged