Bilingual Customer Service & Sales Support (On-site)

SRS Distribution Inc.; Kennewick (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Paid time off

Medical, dental, vision

Job summary

SRS Distribution Inc. is seeking a Customer Service Representative to deliver exceptional counter and phone service for walk-in customers, while supporting sales and coordinating with drivers and warehouse teams.

The role emphasizes proactive, customer-focused, and tech-savvy professionals aligned with our growth culture; strong bilingual skills are valued for expanding customer reach. On-site position with competitive benefits and potential for advancement.

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and transactions.
• Strong interpersonal skills and teamwork.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Handles inquiries and complaints via phone, email, and in-person.
• Provides product information and resolves issues.
• Maintains accurate customer records and supports counter sales.
• Coordinates with sales, drivers, and warehouse to fulfill orders.
• Processes transactions in ERP and identifies sales opportunities.

Skills

Customer service

Phone handling

CRM familiarity

Bilingual English/Spanish

ERP experience

Education

High school diploma or equivalent

Associate's or Bachelor's in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Distribution Inc. is seeking a Customer Service Representative to deliver exceptional counter and phone service for walk-in customers, while supporting sales and coordinating with drivers and warehouse teams.

The role emphasizes proactive, customer-focused, and tech-savvy professionals aligned with our growth culture; strong bilingual skills are valued for expanding customer reach. On-site position with competitive benefits and potential for advancement.