Bilingual Customer Service Representative

Arrow Workforce Solutions; Lake Elmo (MN); On-site; USD 23,000 - 32,000; Part time

Job summary

Arrow Workforce Solutions in Lake Elmo, MN is seeking two bilingual Customer Service Representatives to join our team. You will provide day-to-day customer service support, coordinate with drivers and customers, and assist the management team.

This role requires fluency in English and Spanish, strong computer skills, and the ability to manage multiple tasks in a fast-paced environment. The position is contract with a pay rate of $20 per hour and start ASAP.

Qualifications

• Fluency in English and Spanish (written and verbal) required.
• Strong computer skills and Microsoft Office proficiency.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Communicate with drivers regarding schedules, deliveries, updates, and operational requirements.
• Liaise with customers and the management team to address inquiries and resolve service-related issues.
• Provide accurate information and timely updates to customers and internal stakeholders.
• Enter, update, and maintain information in internal computer systems.
• Assist with coordinating daily operations and resolving customer concerns.
• Maintain accurate records, documentation, and communication logs.
• Perform general administrative and customer service duties as required.

Skills

Bilingual (EN/ES)

Customer service

Multitasking

Tools

Microsoft Office

Job description

Location: Lake Elmo, MN

Pay Rate: $20 per hour

Job Type: Contract

Start Date: ASAP

Openings: 2

Work Schedules

• Position 1: Monday – Friday, 9:00 AM – 6:00 PM
• Position 2: Tuesday – Saturday, 10:00 AM – 6:30 PM

About the Role

We are seeking two customer-focused and detail-oriented Bilingual Customer Service Representatives to join our team in Lake Elmo, MN. The successful candidates will provide day-to-day customer service support while coordinating and communicating with drivers, customers, and the management team.

This role requires fluency in both English and Spanish, strong computer skills, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Communicate with drivers regarding schedules, deliveries, updates, and operational requirements.
• Liaise with customers and the management team to address inquiries and resolve service-related issues.
• Provide accurate information and timely updates to customers and internal stakeholders.
• Enter, update, and maintain information in internal computer systems.
• Assist with coordinating daily operations and resolving customer concerns.
• Maintain accurate records, documentation, and communication logs.
• Perform general administrative and customer service duties as required.

Qualifications & Requirements

• Fluency in English and Spanish (written and verbal) is required.
• Previous customer service or administrative experience is preferred.
• Strong computer skills and proficiency with Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional, customer-focused attitude with strong problem-solving abilities.
• Ability to communicate effectively with drivers, customers, and management.