Customer Service Supervisor

Inframark; Forney (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

Inframark is seeking a Customer Service Supervisor in Texas to lead call center representatives, manage incoming customer calls and requests, and ensure timely processing of orders and inquiries.

You will handle paperwork, generate reports, refer service issues to the appropriate departments, and assist with cash handling and billing processes. The role requires attention to detail, clear communication, and the ability to work under pressure to maintain a positive customer experience.

Qualifications

• High School Diploma or GED and 5+ years related experience.
• Proficiency with Microsoft Office and internet; ability to use basic office equipment and phone systems.
• Type 35 WPM with alpha-numeric keys and 10-key calculator.
• Basic map reading and meters reading; knowledge of billing and payment processing.
• Clear communication, professionalism and customer-focused attitude.
• Detail-oriented with problem-solving and quality checks.
• Ability to manage multiple tasks and follow SOPs.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork and generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Skills

Customer service

Cash handling

Typing 35 WPM

Microsoft Office

Map reading

Meter reading

Billing & payments

Education

High School Diploma or GED

5+ years related experience

Tools

Phone systems

Basic office equipment

Job description

JOB FUNCTION/ PURPOSE

The Customer Service Supervisor is responsible for managing the call center reps and processing incoming calls and requests from customers.

RESPONSIBILITIES

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Education/Experience: High School Diploma or GED and 5-year related experience.

Technical: Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality: Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing For Results: Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.