Bilingual Customer Service Representative (Fully Remote)

Not Specified; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Not Specified is seeking a customer service professional to support patients with vision care needs in both French and English. You will handle inquiries by phone and online chat, ensuring a compassionate and accurate experience.

You will also manage appointment scheduling, follow-ups, and patient records to keep the clinic calendars organized and maximize engagement. Collaborate with teammates to meet targets for bookings and conversions while delivering high-quality care.

Qualifications

• Bilingual in French and English.
• Experience in customer service via phone and chat.
• Appointment scheduling and patient record handling.

Responsibilities

• Provide bilingual customer service via phone and online chat.
• Manage appointment scheduling and follow-ups.
• Maintain patient records and optimize clinic calendars.
• Meet targets for bookings and conversions while collaborating with the team.

Skills

Bilingual (French/English)

Customer service

Phone and chat support

Appointment scheduling

Job description

• Provide bilingual (French/English) customer service through phone and online chat, assisting prospective and existing patients with their vision care needs.
• Manage appointment scheduling, follow-ups, and patient records to optimize clinic calendars and drive engagement.
• Meet performance targets for bookings and conversions while delivering high- quality, empathetic support and collaborating with the team.