Bilingual Call Center Representative

Express Employment Professionals - Cincinnati East; Beaverton (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k

Medical insurance

Optical coverage

Dental coverage

Life Insurance

Short-term disability coverage

Job summary

Express Employment Professionals - Cincinnati East is seeking a Bilingual Call Center Representative to assist customers by phone, email and chat, delivering support in English and a second language. The role emphasizes clear communication and a customer-first mindset.

You will handle inquiries, document interactions in internal systems, escalate issues, and maintain professionalism while meeting quality and efficiency targets in a fast-paced environment.

Qualifications

• Ability to communicate in English and a second language.
• Experience in customer service and helping customers.
• Strong written and verbal communication skills.

Responsibilities

• Answer inbound calls, emails, and chats in English and a second language.
• Provide accurate information regarding products, services, and account details.
• Document customer interactions in internal systems.
• Resolve issues or escalate to appropriate departments as needed.
• Maintain professionalism and courtesy in all communications.
• Meet performance metrics related to quality and efficiency.
• Assist with outbound follow-up calls when necessary.
• Uphold company policies and confidentiality standards.

Skills

Bilingual ability

Customer service

Phone support

Email & chat handling

Job description

The Bilingual Call Center Representative will assist customers by phone, email, and chat, providing support in both English and another target language. This role requires excellent communication skills and a customer-focused mindset. The ideal candidate will thrive in a fast-paced environment and enjoy helping others.

Job Duties

• Answer inbound calls and respond to customer inquiries in English and a second language.
• Provide accurate information regarding products, services, and account details.
• Document customer interactions using internal systems.
• Resolve issues or elevate as needed to appropriate departments.
• Maintain professionalism and courtesy in all communication.
• Meet performance metrics related to quality and efficiency.
• Assist with outbound follow-up calls when necessary.
• Uphold company policies and confidentiality standards.

Benefits

• 401k
• Medical insurance
• Optical coverage
• Dental coverage
• Life Insurance
• Short-term disability coverage

Hours: We are open Monday–Friday from 8am–5pm (Closed for lunch daily from 11am–12pm).