Bilingual Customer Service Representative

FUJIFILM; United States; Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Extended health, dental, and vision coverage

Defined contribution pension plan

Paid vacation and personal days

Exclusive discounts on Fujifilm products

Job summary

FUJIFILM is seeking a Bilingual Customer Service Representative to provide exceptional service in English and French. You will manage inquiries, coordinate shipments, and resolve customer issues efficiently.

Ideal candidates will have 1-3 years of relevant experience and strong problem-solving skills. This position offers a hybrid working model, competitive salary, and comprehensive benefits including health coverage and wellness programs.

Qualifications

• 1-3 years of experience in a customer service or administrative role.
• Proficient in English and French communication, both verbal and written.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Communicate professionally with customers via phone, email, and chat.
• Manage the Customer Service email inbox for timely responses.
• Track shipments and resolve short shipment claims.

Skills

Customer service skills

Active listening

Problem-solving

Conflict resolution

Organizational skills

Interpersonal skills

Tools

SAP

Job description

Position Overview

Provide exceptional customer service in both English and French as a Bilingual Customer Service Representative. You will manage inquiries, coordinate shipments and returns, and resolve customer issues quickly and efficiently. This role requires strong organizational and communication skills and experience in a fast‑paced environment.

Position Responsibilities

• Communicate professionally with customers via phone, email, and chat.
• Manage the Customer Service email inbox, ensuring timely and accurate responses.
• Follow up on customer requests after initial contact to ensure needs are fully met.
• Review and assign gifting tickets within 24 hours of receipt using the GOMS ticket system.
• Conduct regular follow‑ups on open tickets every two weeks to monitor progress and address unresolved matters.
• Generate shipment numbers for the Lab to facilitate re‑shipment of returned orders.
• Provide the 3PG team with weekly backorder reports.
• Submit billing adjustments through the FAN (Financial Accounting System).
• Track shipments internally and externally, investigating and resolving short shipment claims.
• Create and issue return authorization numbers as needed.
• Process Speedy invoices and credits for the Finance Department.
• Support other Customer Service team members with daily tasks as required.

Skills / Education

• 1-3 years of experience in a customer service or administrative role, preferably with retailers and end users.
• Strong customer service skills, including active listening, problem‑solving, and conflict resolution.
• Exceptional organizational and interpersonal skills.
• Professional communication, ownership of issues, and follow‑through to resolution.
• Proficient computer skills, accurate data entry, and ability to learn various software applications effectively.
• Previous experience working with SAP is a strong asset.
• Excellent verbal and written communication skills in both English and French.

Compensation and Benefits

Salary Range: $48,000.00 to $55,000.00 per annum, based on qualifications and experience.

Variable Compensation: Eligible for an annual performance‑based bonus in accordance with the Annual Corporate Performance Bonus Plan.

Benefits: Extended health, dental, and vision coverage; defined contribution pension plan; paid vacation, personal and sick days; wellness programs; exclusive discounts on Fujifilm products.

Work Arrangement and Hours

Permanent hybrid model: split time between working remotely from home and collaborating onsite at the Mississauga office.

Vacancy

This posting is intended to fill a current vacancy.

AODA Information

FUJIFILM is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Persons with disabilities are encouraged to request accommodation at any stage of the recruitment process.