Customer Rep-Station

Federal Express Corporation; California (MO); On-site; USD 30,307 - 34,440; Full time

Job summary

Federal Express Corporation is seeking candidates for an interview position focusing on delivering accurate information to customers, performing essential admin tasks, and supporting sales opportunities.

The role requires the ability to lift 70 lbs and maneuver packages up to 150 lbs, familiarity with Windows, and strong communication skills. Training will be provided in a fast-paced, customer-focused environment.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations.
• Knowledge of FedEx Express and Ground products and services.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with equipment.
• Proficient in PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Strong analytical and problem-solving skills.
• Effective negotiation skills.
• Ability to handle high-pressure, monitored and changing work environments.
• Bilingual French and English required if located in Quebec.
• Valid driver’s license with driving record criteria.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties to support efficient operations.
• Promote sales and generate incremental revenue opportunities.
• Complete all mandatory training and recurrency courses.
• Adhere to Canadian Customs regulations, FedEx Express, and Ground product and service requirements.
• Maintain accurate records and documentation.

Skills

High school diploma or equivalent

Knowledge of Canadian Customs regs

FedEx Express and Ground products

Lift 70 lbs / move up to 150 lbs

Windows PC environment

Interpersonal communication

Analytical/problem solving

Negotiation skills

Handling high‑pressure environments

Bilingual French/English (Quebec)

Valid driver’s license with clean DL

Education

High school diploma or equivalent

College diploma preferred

Job description

This is an interview position. The role involves providing accurate information and assistance to customers that require a direct customer interface, performing administrative duties necessary for efficient operations, and promoting continued sales and generating potential incremental revenue wherever possible.

Key Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties to support efficient operations.
• Promote sales and generate incremental revenue opportunities.
• Complete all mandatory training and recurrency courses.
• Adhere to Canadian Customs regulations, FedEx Express, and Ground product and service requirements.
• Maintain accurate records and documentation.

Required Knowledge, Skills and Abilities

• High school diploma or equivalent (college diploma preferred).
• Knowledge of Canadian Customs regulations.
• Knowledge of FedEx Express and Ground products and services.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with appropriate equipment.
• Proficiency in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Strong analytical and problem‑solving skills.
• Effective negotiation skills.
• Ability to handle high‑pressure, monitored, and changing work environments.
• Bilingual (French and English) required if located in Quebec.
• Valid driver’s license (Class 5, G, or 1[AZ]) and a driving record with two or fewer violations or accidents in the 24 months prior to application.

Preferred Qualifications

• Any additional relevant experience or certifications.

Additional Details

Reposted 2/11; Wage starting at 22.50.

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.