Bilingual Customer Service Representative

Ascendo Resources; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

confidential client in Orlando, FL is seeking a Bilingual (English/Spanish) Customer Service Representative to support daily operations in a busy medical office. You will greet patients, route calls, and coordinate appointments in the EMR system.

The ideal candidate will have strong communication and customer service skills, be highly organized, and comfortable with Microsoft Office and medical software like eCW / eClinicalWorks.

Qualifications

• Strong communication and customer service skills.
• Comfortable with Microsoft Office and medical software (eCW / eClinicalWorks a plus).
• Highly organized with strong attention to detail.

Responsibilities

• Answer phones and route calls appropriately.
• Manage inbox/mailbox correspondence and distribute messages.
• Greet patients/visitors and coordinate arrivals with staff.
• Support clerical tasks (copying, faxing, scanning, etc.).
• Schedule, confirm, and verify appointments in the EMR system.
• Maintain patient confidentiality and follow HIPAA guidelines.

Skills

Communication

Customer service

Organization

Tools

Microsoft Office

eCW / eClinicalWorks

Job description

Our confidential client a well-established healthcare organization is looking for a Bilingual (English/Spanish) Customer Service Representative to support daily operations in a busy medical office. If you enjoy helping patients, staying organized, and being part of a team-focused environment, this could be a great fit.

What you’ll do

• Answer phones and route calls appropriately
• Manage inbox/mailbox correspondence and distribute messages
• Greet patients/visitors and coordinate arrivals with staff
• Support clerical tasks (copying, faxing, scanning, etc.)
• Schedule, confirm, and verify appointments in the EMR system
• Maintain patient confidentiality and follow HIPAA guidelines
• Follow safety/legal procedures and assist with additional projects as needed

What we’re looking for

• Strong communication and customer service skills
• Comfortable with Microsoft Office and medical software (eCW / eClinicalWorks a plus)
• Highly organized with strong attention to detail