Bilingual Customer Service Representative

Fuse3 Solutions; Oklahoma City (OK); In loco; USD 24.000 - 25.000; Tempo pieno

Descrizione del lavoro

Fuse3 Solutions is hiring multiple Bilingual Customer Service Representatives for an established organization in Oklahoma City! The role requires fluency in English and Spanish to assist customers in a fast-paced, on-site environment.

Assigned to a supportive team, you will handle calls and inquiries, document interactions, and maintain accurate records while delivering exceptional service. This is a full-time on-site role with a Monday–Friday schedule and occasional Saturday sessions.

Competenze

• Bilingual fluency in English and Spanish required.
• Experience in customer service or call center preferred.
• Ability to communicate clearly in both languages.
• Willingness to work on-site in Oklahoma City.

Mansioni

• Provide friendly, professional customer service in both English and Spanish.
• Respond to incoming calls and inquiries promptly.
• Assist English- and Spanish-speaking customers with questions and support needs.
• Research and resolve customer issues while maintaining a positive experience.
• Explain information, processes, and next steps clearly to customers.
• Document customer interactions and update records in company systems.
• Navigate multiple computer programs while assisting customers.
• Follow company policies and confidentiality guidelines.
• Maintain productivity and meet performance expectations.
• Collaborate with teammates and leadership to support daily operations.

Conoscenze

Bilingual English/Spanish

Descrizione del lavoro

Bilingual Customer Service Representative – Oklahoma City, OK

Job Posting Dates: November 5 – November 26, 2026
Location: Oklahoma City, OK
Work Type: On-site
Job Type: Full-time | Temp-to-Hire
Compensation: $17.50–$18.50 USD per hour, depending on qualifications
Schedule: Monday–Friday, 10:00 AM–7:00 PM, plus one Saturday morning per month

About the Opportunity

Fuse3 Solutions is hiring multiple Bilingual Customer Service Representatives for an established organization in Oklahoma City!

We are partnering with a well-established company seeking dependable, motivated, and customer-focused individuals who are fluent in both English and Spanish to join its growing team.

This is an excellent opportunity for someone who enjoys helping others, solving problems, and providing exceptional customer service in a professional environment.

Our ideal candidate is an effective communicator who can confidently assist both English- and Spanish-speaking customers while maintaining a positive and professional attitude.

We have multiple openings and are looking to connect with qualified bilingual candidates right away!

Workplace Environment

Our client offers a structured, supportive, and team-oriented workplace where employees are encouraged to learn, grow, and succeed.

This position is ideal for someone who enjoys a fast-paced environment, values teamwork, and takes pride in providing excellent customer service to a diverse customer base.

Job Responsibilities

• Provide friendly, professional customer service in both English and Spanish.
• Respond to incoming customer calls and inquiries in a timely manner.
• Assist English- and Spanish-speaking customers with questions, concerns, and general support needs.
• Research and resolve customer issues while maintaining a positive customer experience.
• Clearly explain information, processes, and next steps to customers.
• Accurately document customer interactions and update information in company systems.
• Navigate multiple computer programs while assisting customers.
• Follow company policies, procedures, and confidentiality guidelines.
• Maintain productivity and meet established performance expectations.
• Collaborate with team members and leadership to support daily operations.

Qualifications & Requirements

• Bilingual fluency in English and Spanish required.
• Ability to communicate clearly and professionally in both languages.
• Previous customer service experience required.
• Call center or high-volume customer service experience preferred.
• Excellent verbal communication and active listening skills.
• Ability to remain calm, patient, and professional in challenging situations.
• Strong problem-solving skills and attention to detail.
• Comfortable using computers and learning new systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Dependable attendance and a consistent employment history.
• Comfortable working in a structured, performance-focused environment.
• Must be available to work Monday–Friday, 10:00 AM–7:00 PM, plus one Saturday morning per month.
• Candidates may be asked to complete a bilingual language assessment as part of the interview process.

Compensation & Benefits

Hourly Pay: $17.50–$18.50 USD per hour, depending on experience and qualifications.

Additional Compensation: Eligible schedules may qualify for additional shift pay.

Employment Type: Full-time, primarily temp-to-hire.

Additional benefits and employment details will be discussed during the recruiting process.

Why Apply?

• Multiple positions available!
• Opportunity to utilize your English and Spanish communication skills in a professional environment.
• Opportunity for stable, long-term employment.
• Professional and supportive team environment.
• Training and opportunities for professional development.
• Opportunity to gain valuable experience with an established organization.
• Competitive compensation.

About Fuse3 Solutions

Fuse3 Solutions is a professional staffing agency serving Oklahoma employers and job seekers with relationship-driven recruiting and personalized hiring solutions. As one of Oklahoma's trusted recruitment agencies, we specialize in direct hire, contract, contract-to-hire, and temporary staffing across accounting, finance, IT, administrative, legal, human resources, and other professional industries.

Whether you're searching for your next career opportunity or looking to build a stronger team, our job placement services are designed to create lasting connections that benefit both candidates and employers. At Fuse3, we believe the right fit is about helping people and businesses thrive.

Fuse3 Solutions is an Equal Opportunity Employer. Fuse3 Solutions provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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