On-Site Commercial Customer Specialist – Mon–Fri, 10–7

Fuse3 Solutions; Oklahoma City (OK); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Evening shift differential

Job summary

Fuse3 Solutions is seeking multiple Commercial Customer Specialists for a well-established organization in Oklahoma City!

This on-site, full-time role focuses on delivering professional support to business customers, troubleshooting issues, and providing exceptional service in a fast-paced office setting. A strong customer service background and solid communication skills are required.

Qualifications

• Previous customer service experience is required.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable navigating multiple computer systems and learning new software.
• Strong organizational skills and attention to detail.
• Ability to communicate professionally with business customers and internal teams.
• Dependable work history and consistent attendance.
• Must be available to work Monday–Friday, 10:00 AM–7:00 PM.

Responsibilities

• Respond to incoming customer inquiries through phone and email.
• Provide professional support to business and commercial customers.
• Assist customers with account information, online services, and general support requests.
• Troubleshoot technical issues and guide customers through online platforms and systems.
• Research and resolve customer concerns in a timely and professional manner.
• Assist with new customer onboarding and ongoing account maintenance.
• Maintain accurate documentation of customer interactions and requests.
• Collaborate with internal departments to resolve issues and ensure customer satisfaction.
• Follow established procedures while meeting productivity and service expectations.
• Manage multiple responsibilities in a fast-paced, deadline-driven environment.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

College degree preferred

Tools

Microsoft Outlook

Excel

Job description

Fuse3 Solutions is seeking multiple Commercial Customer Specialists for a well-established organization in Oklahoma City!

This on-site, full-time role focuses on delivering professional support to business customers, troubleshooting issues, and providing exceptional service in a fast-paced office setting. A strong customer service background and solid communication skills are required.