Bilingual Customer Service Representative

Vaco; Irvine (CA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their team in Irvine. This role is perfect for someone who thrives in a fast-paced environment and enjoys helping others navigate their benefits. You'll be the friendly voice guiding employees through their inquiries, ensuring they receive the support they need. With a focus on collaboration and professional growth, this position offers a hybrid work schedule, allowing for flexibility while making a meaningful impact in people's lives. If you are passionate about customer service and bilingual communication, this opportunity is for you!

Benefits

Professional Development Opportunities

Collaborative Team Culture

Flexible Work Schedule

Qualifications

• 2+ years of customer service experience, ideally in employee benefits.
• Ability to communicate effectively in both English and Spanish.

Responsibilities

• Assist employees with benefit enrollments and inquiries.
• Handle inbound and outbound calls with professionalism.

Skills

Fluency in Spanish

Fluency in English

Customer Service

Communication Skills

Attention to Detail

Multitasking

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Microsoft Teams

Zoom

Job description

Job Title:
Bilingual Customer Service Representative (English/Spanish)

About the Role:

We're looking for a friendly, detail-oriented Bilingual Customer Service Representative to join our client's team in Irvine! In this role, you'll support employees with their benefit-related questions, handle phone enrollments, and ensure accurate data entry. Your ability to clearly communicate in both English and Spanish will be key in guiding employees through their benefits and helping them navigate any issues that come up.

What You'll Do:

• Answer inbound and outbound calls in a courteous, professional, and empathetic manner

• Assist employees with enrolling in benefit plans and clearly explain available options

• Handle service inquiries such as ID card replacements, provider searches, address updates, qualifying life events, and claim concerns

• Confirm benefit selections, coverage levels, and payroll deductions during open enrollment periods

• Accurately enter and update employee data into benefit systems

• Document all customer interactions and follow-ups using internal software

• Support non-phone tasks such as processing paperwork or responding to email inquiries with a focus on timeliness and accuracy

What We're Looking For:

• Fluency in both Spanish and English (required)

• High school diploma or equivalent required; Bachelor's degree preferred

• At least 2 years of customer service experience, ideally within employee benefits, insurance, or a related field

• Excellent communication and interpersonal skills

• Strong attention to detail and ability to multitask in a fast-paced environment

• Proficiency with Microsoft Office and virtual platforms such as Microsoft Teams and Zoom

What You'll Love:

• Collaborative and inclusive team culture

• Opportunities for professional development and growth

• Hybrid work schedule for flexibility and balance

• Helping people understand and feel confident in their benefits

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.