Bilingual Customer Service Representative

Vaco by Highspring; Irvine (CA); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Customer Service Representative, where your fluency in both English and Spanish will be invaluable in assisting employees with their benefit inquiries. This role emphasizes collaboration and growth, allowing you to thrive in a supportive environment. You'll engage with employees, guiding them through their benefits while ensuring accurate data management. With a hybrid work schedule, you can enjoy flexibility while making a meaningful impact in their lives. If you're passionate about helping others and possess strong communication skills, this opportunity is perfect for you!

Benefits

Collaborative team culture

Opportunities for professional development

Hybrid work schedule

Inclusive work environment

Qualifications

• Fluency in both Spanish and English is required.
• At least 2 years of customer service experience preferred.

Responsibilities

• Answer inbound and outbound calls in a courteous and professional manner.
• Assist employees with enrolling in benefit plans and explain available options.
• Accurately enter and update employee data into benefit systems.

Skills

Fluency in Spanish

Fluency in English

Customer Service Experience

Communication Skills

Attention to Detail

Multitasking Ability

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Microsoft Teams

Zoom

Job description

6 days ago Be among the first 25 applicants

This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,000.00/yr - $62,000.00/yr

Direct message the job poster from Vaco by Highspring

Bilingual Customer Service Representative (English/Spanish)

About the Role:

We're looking for a friendly, detail-oriented Bilingual Customer Service Representative to join our client's team in Irvine! In this role, you'll support employees with their benefit-related questions, handle phone enrollments, and ensure accurate data entry. Your ability to clearly communicate in both English and Spanish will be key in guiding employees through their benefits and helping them navigate any issues that come up.

What You'll Do:

• Answer inbound and outbound calls in a courteous, professional, and empathetic manner
• Assist employees with enrolling in benefit plans and clearly explain available options
• Handle service inquiries such as ID card replacements, provider searches, address updates, qualifying life events, and claim concerns
• Confirm benefit selections, coverage levels, and payroll deductions during open enrollment periods
• Accurately enter and update employee data into benefit systems
• Document all customer interactions and follow-ups using internal software
• Support non-phone tasks such as processing paperwork or responding to email inquiries with a focus on timeliness and accuracy

What We're Looking For:

• Fluency in both Spanish and English (required)
• High school diploma or equivalent required; Bachelor's degree preferred
• At least 2 years of customer service experience, ideally within employee benefits, insurance, or a related field
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office and virtual platforms such as Microsoft Teams and Zoom

What You'll Love:

• Collaborative and inclusive team culture
• Opportunities for professional development and growth
• Hybrid work schedule for flexibility and balance
• Helping people understand and feel confident in their benefits

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Consumer Services