Bilingual Customer Service Representative - Remote

Canon Canada; California; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their remote team. In this role, you will handle client inquiries and ensure issues are resolved efficiently, all while maintaining a high standard of customer satisfaction. With a strong emphasis on teamwork and a commitment to ethical practices, this position offers a flexible work environment and a comprehensive benefits package, including health coverage and tuition assistance. If you thrive in a fast-paced setting and are passionate about providing excellent service, this opportunity is perfect for you.

Benefits

Comprehensive health coverage

Life insurance

Disability programs

Vacation and paid personal time

Tuition assistance program

Matching RRSP contribution

Profit-sharing program

Wellness programs

Flexible scheduling

Qualifications

• Experience in customer service or call center roles is essential.
• Bilingual skills in French and English are required.

Responsibilities

• Respond to client inquiries via calls and emails promptly.
• Maintain accurate records of account information changes.

Skills

Customer service experience

Bilingual in French and English

Organizational skills

Time-management techniques

Ability to work under pressure

Tools

CCTS database

Job description

Employer Industry: Customer Service

Why consider this job opportunity:

1. Comprehensive health coverage plan that includes medical, dental, and vision
2. Life insurance, disability, and wellness programs
3. Vacation, paid personal time, and sick days
4. Matching RRSP contribution and profit-sharing program
5. Tuition assistance program for professional continuing education
6. 100% remote work opportunity with flexible scheduling

What to Expect (Job Responsibilities):

1. Respond to inbound calls and emails related to client inquiries, issues, and concerns in a courteous and timely manner
2. Ensure issues are thoroughly investigated and determine appropriate action for resolution
3. Maintain accurate records and documentation of changes to account information through the CCTS database
4. Escalate any unresolved customer concerns to the Manager
5. Assist on special projects as assigned by the Manager and perform other duties as required

What is Required (Qualifications):

1. Customer service or call center experience
2. Bilingual in French and English
3. Exceptional customer service skills with a strong "customer first" attitude
4. Good organizational skills and strong time-management techniques
5. Ability to work well under pressure in a fast-paced environment

How to Stand Out (Preferred Qualifications):

1. Display high ethics, character, and commitment to business policies and decisions
2. Initiative in handling problems and ability to be a team player who supports changes