Bilingual Customer Service Representative

CFS; Hudson (OH); On-site; USD 43,000 - 46,000; Full time

Job summary

CFS in Hudson, OH is seeking a Bilingual Customer Service Representative to assist customers in Spanish and English on-site.

You will handle inquiries by phone, email, and chat; help with product questions, orders, and billing; and maintain accurate records while staying up-to-date on company policies.

This role offers a supportive, growth-minded environment with opportunities to take on additional responsibilities over time.

Qualifications

• Fluent in Spanish and English, written and spoken.
• Experience in customer service preferred.
• Strong communication and problem-solving skills.
• Proficient with basic computer applications.

Responsibilities

• Communicate with customers via phone, email, and chat in both Spanish and English
• Assist with product/service questions, order issues, billing inquiries, and general support
• Handle and resolve customer complaints with empathy and professionalism
• Maintain accurate records of customer interactions and transactions.Collaborate with internal departments to ensure customer needs are met
• Stay up-to-date on company products, services, and policies

Skills

Bilingual Spanish/English

CRM experience

Strong communication

Multitasking

Time management

Customer service

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job title: Bilingual Customer Service Representative

Location: On-site in Hudson, OH

Schedule: Monday–Friday

Salary: $43,000 - $46,000 depending on experience

Why This Opportunity Stands Out

• Manufacturer and distributor that focuses on delivering exceptional service to support distributor success
• Believes strong service builds trust and leads to shared growth and achievement
• Your voice matters—ideas are encouraged and valued
• Flexible, supportive work culture
• Opportunity to grow and take on more responsibility over time

Key Responsibilities (Bilingual Customer Service Representative)

• Communicate with customers via phone, email, and chat in both Spanish and English
• Assist with product/service questions, order issues, billing inquiries, and general support
• Handle and resolve customer complaints with empathy and professionalism
• Maintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure customer needs are met
• Stay up-to-date on company products, services, and policies

Qualifications (Bilingual Customer Service Representative)

• Fluent in Spanish and English (spoken and written)
• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Proficient with basic computer applications and CRM systems
• Ability to multitask and manage time effectively
• High school diploma or equivalent (college degree a plus)