Bilingual Solutions Center Representative

Creative Solutions Services, LLC; Grandview Heights (OH); Hybrid; USD 22,000 - 32,000; Full time

Job summary

Fortune 500 insurance and financial services company in Columbus, OH is hiring a Bilingual Solutions Center Representative. This hybrid role supports English and Spanish speakers, handling inquiries and educating customers on plan benefits while building strong relationships.

The position requires a recent degree in finance, business, insurance, economics, or communications, and 1+ year in customer service or sales. Training will be hybrid with in-office days and remote work.

Qualifications

• Fluency in English and Spanish is required.
• Knowledge of various insurance products and the sales process.
• Strong communication and problem-solving abilities.
• Computer proficiency required.

Responsibilities

• Handle inbound calls from members, partners and financial professionals.
• Interpret policy changes and provide expert guidance.
• Maintain records and use insights to enhance customer relationships.
• Ensure compliance with industry regulations and company policies.
• Educate customers on financial implications, penalties, and plan benefits.
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed.
• Participate in career development and goal-setting sessions.

Skills

Spanish and English fluency

Insurance products knowledge

Communication skills

Computer proficiency

Problem-solving abilities

Education

Recent degree in finance, business, insurance, economics, or communications

Job description

Bilingual Solutions Center Representative #26-02315

Up to $19.51 per hour Grandview Heights, OH Hybrid

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Job Description

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!
Role: Bilingual Solutions Center Representative - Life Insurance
Pay Rate: $19.51 per hour, paid weekly
Location of Assignment: Hybrid (Monday/Thursday-Friday - Remote, Tues-Wednesday - Grandview office (H building, 3rd floor))
Schedule: Monday – Friday, Flexible hours b/w 8:00a-8:00p EST, 38.75 hours/week
Target Start Date:11/09/2026, upon completion of new hire onboarding
**Candidates must be fluent in English and Spanish**
Training is a total of 5 weeks, hybrid (2 days in office (Tuesday/Wednesday) and 3 from home). Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST.
No time-off allowed from 11/09-12/09
*Candidate MUST have access to router. Client will provide an Ethernet cable.
**Candidate MUST review A Day In The Life video prior to interview with hiring team.

Position Summary

As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions

Qualifications

• Education: Recent degree in finance, business, insurance, economics, or communications preferred
• Experience: 1+ year in customer service or sales
• Skills:
  • Fluency in Spanish and English
  • Knowledge of various insurance products and the sales process
  • Solid understanding of legal implications of certain product features in different states
  • Strong communication and problem-solving abilities
  • Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen. #TMNW