Bilingual Customer Service Representative

Pagotopia & Company, LLC; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Pagotopia & Company, LLC in the Cincinnati Metropolitan Area is seeking a full-time on-site Bilingual Customer Service Representative to assist customers in English and another designated language. You will respond to inquiries by phone, email, and other channels, document interactions, and resolve issues following established procedures.

The role emphasizes collaboration with team members and other departments to ensure a courteous, professional customer experience while maintaining reliable

Qualifications

• Strong customer service and high customer satisfaction
• Experience as a Customer Service Representative or in customer support
• Clear communication and problem-solving skills
• English plus at least one additional language used by customers
• Strong listening, empathy and conflict-resolution abilities
• Familiarity with CRM or ticketing systems and basic office software
• Ability to work on-site in the Cincinnati Metropolitan Area and maintain reliable attendance
• Experience in call centers or service-focused environments is a plus
• High school diploma or equivalent; additional training in CS is a plus

Responsibilities

• Respond to customer inquiries via phone, email, and other channels
• Provide product and service information and resolve issues
• Document interactions in company systems and follow procedures
• Escalate complex issues when needed
• Gather customer feedback and contribute to service improvements
• Maintain courteous, professional demeanor and collaborate with team members and other departments

Skills

Customer service

Communication

Problem solving

Listening

Empathy

Conflict resolution

On-site work

Education

High school diploma

Tools

CRM systems

Office software

Job description

Company Description

Pagotopia & Company, LLC is a growing organization committed to delivering dependable, high-quality services to a diverse customer base. The company values clear communication, responsive support, and a focus on long-term relationships with clients. Team members are encouraged to bring forward ideas that improve customer experience and streamline internal processes. Pagotopia & Company, LLC promotes a collaborative work environment where professionalism, respect, and integrity guide daily operations.

Role Description

This is a full-time, on-site Bilingual Customer Service Representative role based in the Cincinnati Metropolitan Area. In this position, the representative will respond to customer inquiries, provide product and service information, and resolve issues via phone, email, and other communication channels in English and another designated language. Daily tasks include documenting interactions in company systems, following established procedures to ensure timely resolution, and escalating complex issues when needed. The representative will also gather feedback from customers, contribute to service improvement efforts, and maintain a courteous, professional demeanor in all interactions. Collaboration with team members and other departments is expected to ensure a consistent and high-quality customer experience.

Qualifications

• Ability to deliver strong Customer Service and maintain high Customer Satisfaction
• Experience as Customer Service Representatives or in Customer Support roles
• Skills in enhancing Customer Experience through clear communication and problem-solving
• Proficiency in English and at least one additional language used by the customer base
• Strong listening, empathy, and conflict-resolution abilities
• Comfort using CRM or ticketing systems and basic office software
• Ability to work on-site in the Cincinnati Metropolitan Area and maintain reliable attendance
• Prior experience in a call center or service-focused environment is beneficial
• High school diploma or equivalent; additional education or training in customer service is a plus