Bilingual Customer Service Representative

TEKsystems; Chagrin Falls (OH); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO / Time Off

Job summary

TEKsystems is seeking a Bilingual Customer Service Representative (Spanish/English) to join a fast-paced support team in Chagrin Falls, OH. The role focuses on order processing, updates, and ensuring timely product availability communications.

Schedule is Monday–Friday, 8:00 AM–5:00 PM with a 1-hour lunch. This contract-to-hire position involves onsite work with strong potential for growth and professional development.

Qualifications

• Fluent in Spanish and English (written and verbal).
• Previous customer service experience, including retail, hospitality, or office-based customer support roles.
• Strong written communication skills, as the majority of correspondence will be conducted via email.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Respond to customer inquiries regarding order status and updates.
• Process and enter orders received via email, phone, and website submissions.
• Communicate with customers regarding lead times, shipping timelines, and product availability.
• Notify customers of delays, backorders, or changes impacting their orders.
• Handle occasional inbound customer calls related to orders and account inquiries.
• Collaborate with production and internal teams to provide accurate order updates.
• Maintain accurate records and customer communications within company systems.
• Deliver professional customer service in both English and Spanish.

Skills

Bilingual Spanish/English

Customer service

Order processing

Tools

ERP

CRM

Job description

Bilingual Customer Service Representative (Spanish/English)

Job Overview

We are seeking a Bilingual Customer Service Representative (Spanish/English) to join a fast-paced customer support team. This role focuses on providing excellent service to clients by managing order processing, communicating order updates, and ensuring customers receive timely information regarding product availability and delivery schedules.

Schedule

Monday - Friday

8:00 AM - 5:00 PM

1-Hour Lunch Break

Responsibilities

• Respond to customer inquiries regarding order status and updates.
• Process and enter orders received via email, phone, and website submissions.
• Communicate with customers regarding lead times, shipping timelines, and product availability.
• Notify customers of delays, backorders, or changes impacting their orders.
• Handle occasional inbound customer calls related to orders and account inquiries.
• Collaborate with production and internal teams to provide accurate order updates.
• Maintain accurate records and customer communications within company systems.
• Deliver professional customer service in both English and Spanish.

Qualifications

Required

• Fluent in Spanish and English (written and verbal).
• Previous customer service experience, including retail, hospitality, or office-based customer support roles.
• Strong written communication skills, as the majority of correspondence will be conducted via email.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage priorities in a fast-paced environment.

Preferred

• Experience in logistics, shipping, receiving, or order management.
• Prior experience processing customer orders.
• Experience working with ERP, CRM, or order management systems.

What We Offer

• Stable Monday-Friday schedule
• Opportunity to join a growing team
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Hands-on experience working with customers and cross-functional teams

Work Environment

This position operates in a customer-focused environment where approximately 95% of customer communication is handled through email and 5% through phone calls . Team members work closely with customers and internal production teams to ensure accurate order processing and timely updates.

Job Type & Location

This is a Contract to Hire position based out of Chagrin Falls, OH.

Pay And Benefits

The pay range for this position is $24.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 7, 2026.

Workplace Type

This is a fully onsite position in Chagrin Falls,OH.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.