Bilingual Customer Service Representative

TEKsystems; United States; Remoto; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% Remote Work Environment

Career growth opportunities

Supportive team culture

Stable Monday-Friday schedule

Descrizione del lavoro

TEKsystems is seeking a fully remote Bilingual Customer Support Representative (Spanish/English) to assist schools using our software platform. The role involves handling inbound calls, guiding users through software features, and addressing reporting and pricing inquiries.

You will document technical concerns, create support tickets, and troubleshoot POS questions while delivering exceptional service in both English and Spanish.

Competenze

• Fluent in Spanish and English (verbal and written).
• Minimum 1 year of customer service experience.
• Ability to work remotely and independently.

Mansioni

• Handle inbound customer support calls from schools using the software platform.
• Assist users with navigating and utilizing software features.
• Answer questions related to transaction reporting and report generation.
• Document technical concerns and create support tickets for issues.
• Troubleshoot and support POS system questions; provide information on pricing updates.

Conoscenze

Bilingual Spanish-English

Customer service

Remote work

Problem solving

Descrizione del lavoro

Bilingual Customer Support Representative (Spanish/English) - Remote

Job Overview

We are seeking a Bilingual Customer Support Representative (Spanish/English) to join a growing team supporting schools that utilize a leading software platform. This fully remote role is ideal for customer-focused professionals who enjoy helping users navigate technology, troubleshoot issues, and provide exceptional service.

As a key member of the support team, you will handle inbound calls from school staff, answer software-related questions, assist with reporting and pricing inquiries, and document technical concerns for resolution.

Schedule

Monday - Friday

9:30 AM - 6:00 PM

Responsibilities

• Handle inbound customer support calls from schools using the software platform.
• Assist users with navigating and utilizing software features.
• Answer questions related to transaction reporting and report generation.
• Support customers who need assistance understanding system functionality.
• Provide information regarding pricing updates for products and programs within the system.
• Create and document support tickets for technical issues or software glitches.
• Troubleshoot and support point-of-sale (POS) system questions.
• Deliver outstanding customer service in both English and Spanish.

Qualifications

Required

• Fluent in Spanish and English (verbal and written).
• Minimum 1 year of customer service experience.

Preferred

• Previous bilingual call center experience.
• Experience supporting software users or technical products.
• Strong problem-solving and communication skills.
• Ability to work independently in a remote environment.

What We Offer

• 100% Remote Work Environment
• Opportunities for career growth and advancement
• Supportive team culture
• Stable Monday-Friday schedule
• Organization committed to sustainability and continuous improvement

Work Environment

This is a fully remote position. Team members will work from home while supporting customers and schools through phone-based customer service and software support systems.

Job Type & Location

This is a Contract position based out of Akron, OH.

Pay and Benefits

The pay range for this position is $19.23 - $19.23/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Akron, OH.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.