Customer Service Representative

TEKsystems; Bethpage (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

TEKsystems in Bethpage, NY seeks an entry-level professional to manage RFQ requests, analyze stock, and prepare offers using SAP and Salesforce. You will follow up with customers, maintain strong relationships, and communicate product details and order status.

The role emphasizes BI-based KPI tracking and cross-functional collaboration. The ideal candidate demonstrates MS Office proficiency, autonomy, and market knowledge, with a focus on delivering excellent customer service in a fully onsite

Qualifications

• Experience with SAP and Salesforce
• Excellent knowledge of the MS Office suite, especially Excel
• Ability to autonomously revise product technical specifications
• Ability to monitor targets/KPIs via BI tools
• Knowledge of market conditions and procurement processes

Responsibilities

• Analyze RFQ requirements and verify stock and contracts
• Prepare customer offers based on supplier certifications, price, and lead time
• Follow up RFQs through emails, calls, videoconferences and visits
• Build sustainable customer relationships with product and order information
• Address complaints and coordinate with managers and other departments
• Monitor KPIs (Sales, Margin, Bookings, OTIF) via BI tools and take corrective actions

Skills

Customer service

MS Office

Autonomy

Market knowledge

Excel

Tools

SAP

Salesforce

Qlik

MS Word

MS Outlook

Job description

Description (NEED SAP/SALES EXPERIENCE) / RATE: $23-$25 hourly

Managing multiple customers with the aim of selling distribution material, performing the RFQ follow up through the consultation of KPIs, in line with the objectives assigned by the Vice President of Sales. Delivering the best service possible to the assigned customer portfolio at every stage of the order.

Main tasks and responsibilities

Manage requests for quotations (RFQ) by analyzing requirements and verifying the availability of stock, the existence of potential purchasing contracts and previous requests sent to suppliers for the purchase of a specific item.

• Prepare the offer to the customer based upon the best supply source, which is determined by the Procurement department on the basis of certifications, price per unit and lead time.
• Perform RFQs follow up activities that are necessary to ensure and maintain relations with customers, such as dealing with emails, making calls, videoconferences, and visits.
• Build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, explaining complex technical information to customers.
• Proactively handle customers complaints and ensure resolution by communicating with the Manager and other departments staff (Quality& Compliance, Finance, Operations, etc.)
• Monitor and manage, on a daily basis, the assigned targets/KPIs (Sales, Margin, Bookings, OTIF %, Order Book, etc.) through the BI to ol (i.e. Qlik) and put corrective actions in place if required to make sure the profitability of the BU is achieved.
• To undertake, as directed, any other duties as may be commensurate with the overall efficient running of the Company.

Skills

Customer service, Microsoft office

Top Skills Details

Customer service,Microsoft office

Additional Skills & Qualifications

Autonomy in the critical revision of product technical specifications

Target monitoring through BI tools

Excellent knowledge the MS Office suite, especially Excel

Expertise in the use of SAP and Salesforce

Market knowledge

Skills/Abilities SAP, MS Word, Excel, MS Outlook, familiar with Quality Audit Process and maintenance of Quality Management System

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Bethpage, NY.

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Bethpage,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.