Bilingual Customer Service Representative (Spanish)

GEICO Indemnity Company; Tampa (FL); In loco; USD 35.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental and vision coverage

Paid time off

401(k) with up to 6% match

Tuition assistance

Descrizione del lavoro

GEICO in Tampa, FL is seeking a bilingual (Spanish/English) Auto Customer Service Representative to guide policyholders through coverage needs and policy changes, while addressing billing inquiries. You will provide recommendations and deliver world-class service with empathy.

Minimum 2 years in P&C or high-volume call centers, active P&C license, and fluency in English and Spanish are required. Office-based role with on-site training and shift flexibility.

Competenze

• Bilingual Spanish and English required.
• Active Personal Lines or Property & Casualty license required.
• Experience in high-volume call centers with KPIs preferred.

Mansioni

• Handle incoming calls, billing questions, and policy updates.
• Provide recommendations and cross-sell opportunities with empathy.
• Stay informed about GEICO products to assist customers.
• Deliver world-class service and resolve issues effectively.

Conoscenze

Spanish-English fluency

Customer service

Interpersonal skills

Problem-solving

Formazione

High School Diploma or GED

Descrizione del lavoro

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

As a Bilingual (Spanish/English) Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad.

What Makes This Opportunity Exciting?

Compensation & Incentives: Starting Salary: $25.31 - $34.24/hour ($51,000 - $69,000 annually). Differentials: +10% Bilingual Skill; +10% for evening shifts; +20% for weekends. Benefits:

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.

Workplace Flexibility: Complete in‑office training, then opportunity to work 80% on‑site and 20% off‑site. Enjoy GEICO Flex, additional weeks annually to work off‑site, meeting location and work guidelines. Office Location: 5505 W Cypress St., Tampa, FL 33607

How You’ll Make a Difference

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

What We’re Looking For

• Experience & Qualifications: Minimum of 2 year of prior experience in the P&C insurance industry. Experience in high‑volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license required.
• High School Diploma or GED required; College degree preferred.
• Fluency in Spanish and English required.
• Core Skills: Strong customer service, interpersonal, problem‑solving, and empathy skills.
• Adaptable, detail‑oriented, and able to prioritize and multitask across platforms.
• Availability: Available to work evenings, weekends, and holidays.

The GEICO Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well‑being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Opportunities for Students & Grads Learn more about GEICO Benefits