Bilingual Customer Service Representative

Addison Group; Allentown (Lehigh County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group is searching for a Bilingual Customer Service Representative in Allentown, PA to serve as the primary contact for patients, helping schedule appointments and manage inquiries. This healthcare-focused role requires fluent English/Spanish communication and strong customer service, with shifts Monday through Friday, 8:00 AM to 4:30 PM.

The position offers standard healthcare benefits and a commitment to equal opportunity employment.

Qualifications

• Bilingual (English/Spanish) required.
• Strong communication and customer service skills.

Responsibilities

• Answer inbound and place outbound calls to patients.
• Schedule and confirm patient appointments.

Skills

Bilingual (English/Spanish)

Strong communication

Customer service

Job description

Job Title:

Bilingual Customer Service Representative

Location:

Allentown, PA

Industry:

Healthcare

Pay:

$17 - $19 / hour

Benefits

This position is eligible for medical, dental, vision, and 401(k) benefits.

About Our Client:

Our client is a growing healthcare organization expanding its patient customer service team.

Job Description:

The Bilingual Customer Service Representative will be the primary point of contact for patients assisting with scheduling appointments.

Key Responsibilities:

• Answer inbound and place outbound calls to patients
• Schedule and confirm patient appointments

Qualifications:

• Bilingual (English/Spanish) required
• Strong communication and customer service skills

Additional Details:

• Schedule: Monday–Friday, 8:0 AM–4:30 PM

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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