Bilingual Patient Services Representative

Lch-Health-and-Community-Services; Kennett Square (Chester County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

403(b) with employer match

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

LCH Health and Community Services is seeking a Patient Services Representative to deliver excellent customer service by phone and at the front desk. You will assist with scheduling, registration, and daily clinic operations, ensuring a positive patient experience and smooth front-office workflow.

The role requires bilingual Spanish/English communication, a high school diploma, and a valid driver’s license. Experience with EHR systems and Microsoft Office is preferred, with one evening shift per

Qualifications

• Bilingual Spanish/English required.
• High school diploma or equivalent.
• Valid driver’s license (PA, DE, or MD).
• Customer service experience (healthcare preferred).
• Experience with EHR systems and Microsoft Office.

Responsibilities

• Answer incoming calls and schedule appointments.
• Greet patients and manage check-in/check-out processes.
• Register patients and maintain records in the EHR.
• Verify insurance and assist with updates (PCP selection).
• Manage voicemails, patient portal messages, and schedule changes.
• Collect payments and reconcile daily transactions.
• Coordinate patient needs with clinical staff and follow triage protocols.
• Support patient flow and front office operations.
• Maintain confidentiality and HIPAA compliance.

Job description

Benefits:

• Paid Holidays
• 403(b) with Employer match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

LCH Health and Community Services (LCH) is a Federally Qualified Health Center and Patient-Centered Medical Home serving southern Chester County, PA. Our mission is to improve patient health and wellbeing through innovative, high-quality, whole-person care.

We are proud to provide integrated, person-centered services in a bilingual and bicultural environment, helping to drive better outcomes for the communities we serve.

About the Role

We’re seeking a Patient Services Representative (PSR) to deliver excellent customer service both over the phone and at the front desk. This role is essential in creating a positive patient experience while supporting scheduling, registration, and daily clinic operations.

What You’ll Do

• Answer incoming calls, schedule appointments, and route inquiries
• Greet patients and manage check-in/check-out processes
• Register patients and maintain accurate records in the EHR
• Verify insurance and assist with updates (including PCP selection)
• Manage voicemails, patient portal messages, and schedule changes
• Collect payments and reconcile daily transactions
• Coordinate patient needs with clinical staff and follow triage protocols
• Support patient flow and overall front office operations
• Maintain confidentiality and HIPAA compliance

Schedule Expectations

• Full-time role with requiring a minimum of one evening shift per week

What You Bring

• Bilingual Spanish/English required
• High school diploma or equivalent
• Valid driver’s license (PA, DE, or MD)
• Customer service experience (healthcare preferred)
• Experience with EHR systems and Microsoft Office

Key Skills

• Strong communication and customer service skills
• Organized, detail-oriented, and able to multitask
• Problem-solving mindset with ability to assist patients effectivelyTeam player who thrives in a fast-paced environment

Why Join LCH?

• Mission-driven organization serving diverse communities
• Supportive, team-oriented environment
• Opportunity to make a meaningful impact on patient care