Bilingual Administrative Specialist - Customer Service & Billing

Burglary Control; Florida; On-site; USD 35,000 - 50,000; Full time

Job summary

A security services company in New York seeks a full-time customer service representative. Responsibilities include resolving billing inquiries, assisting customers, and learning all aspects of the customer service department. Candidates must be bilingual and possess excellent typing and communication skills. A high school diploma and at least three years of customer service experience are required. This role offers the opportunity to grow and engage with clients effectively.

Qualifications

• Must be Bilingual with great communication skills.
• Reliable transportation is required.
• Must read very well.

Responsibilities

• Responsible for learning all aspects of the customer service department.
• Resolving billing inquiries and customer changes.
• Learning life safety products and assisting customers with operating systems.

Skills

Great typing skills

Strong verbal and communication skills

Detail Oriented

Education

High School degree

A minimum of 3 years in customer service

Basic accounting skills

Job description

Job Description: Responsible for learning all aspects of our customer service department. Resolving billing inquiries, customer changes, submitting insurance certificates, all date entry, retention program, learning life safety products. More duties arise as the need arises.

Type of Position: Full Time

Required Education or Formal Training:

• High School degree
• A minimum of 3 years in customer service
• Basic accounting skills required

Required Knowledge & Skills:

• Great typing skills is a must
• Must read very well
• Strong verbal and communication skills
• Professional appearance
• Provide exceptional customer service
• Assure that customers are well trained with operating systems.
• Have reliable transportation.

Other:

• Must be Bilingual with great communication skills
• Detail Oriented
• Might be asked to pass FBI fingerprinting

Florida Burglary Control is an Equal Opportunity Employer