Bilingual Customer Service Rep – Logistics & Shipments

Hermann Forwarding; Grapevine (TX); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

Hermann Forwarding in Grapevine, TX is seeking a Customer Service Rep for warehouse operations. You will be the primary contact for clients, handling inquiries, tracking shipments, and ensuring timely delivery with a high level of service.

Responsibilities include prompt responses via phone, email, and chat, and collaboration with internal teams to streamline transportation processes. Strong communication and problem-solving skills are essential for success.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience.
• Strong communication and interpersonal skills.
• Solid problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Responsabilités

• Respond to client inquiries via phone, email, and chat in a timely, professional manner.
• Track and monitor shipments to ensure timely delivery.
• Resolve issues and complaints quickly and effectively.
• Collaborate with other departments to ensure smooth transportation operations.
• Maintain accurate records and documentation of all client interactions and transactions.

Connaissances

Excellent communication

Problem solving

Teamwork

Independent worker

Formation

High school diploma or equivalent

Associate or Bachelor's in Business Administration or related field

Outils

Microsoft Office

Customer service software

Description du poste

Hermann Forwarding in Grapevine, TX is seeking a Customer Service Rep for warehouse operations. You will be the primary contact for clients, handling inquiries, tracking shipments, and ensuring timely delivery with a high level of service.

Responsibilities include prompt responses via phone, email, and chat, and collaboration with internal teams to streamline transportation processes. Strong communication and problem-solving skills are essential for success.