Logistics Customer Service Specialist – Shipments

Hermann-Forwarding; Grapevine (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Hermann-Forwarding in Grapevine, TX is seeking a Customer Service Representative for our warehousing operations. You will be the primary contact for clients, handling inquiries, tracking shipments, and providing timely updates to ensure customer satisfaction.

The role emphasizes clear communication, problem-solving, and the ability to work with other departments to keep transportation services running smoothly. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Bilingual in English and Spanish preferred.

Responsibilities

• Responding promptly and professionally to client inquiries via phone, email, and chat.
• Tracking and monitoring shipments to ensure timely delivery.
• Resolving issues and complaints in a timely and effective manner.
• Collaborating with other departments to ensure smooth and efficient transportation operations.
• Maintaining accurate records and documentation of all client interactions and transactions.

Skills

Customer service

Communication

Problem solving

Teamwork

Independence

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

CRM software

Job description

Hermann-Forwarding in Grapevine, TX is seeking a Customer Service Representative for our warehousing operations. You will be the primary contact for clients, handling inquiries, tracking shipments, and providing timely updates to ensure customer satisfaction.

The role emphasizes clear communication, problem-solving, and the ability to work with other departments to keep transportation services running smoothly. Bilingual English/Spanish is a plus.