Bilingual Logistics Customer Care Specialist

Hermann Services, Inc.; Grapevine (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Hermann Services, Inc. in Grapevine, TX is seeking a Customer Service Representative for our Warehousing division. The role focuses on providing exceptional service to clients, handling inquiries, tracking shipments, and coordinating with transportation teams to ensure timely deliveries.

The ideal candidate has strong communication, problem-solving skills, and can work independently or within a team. Bilingual English and Spanish is a plus, as is experience with Microsoft Office and customer

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Responding promptly and professionally to client inquiries via phone, email, and chat.
• Tracking and monitoring shipments to ensure timely delivery.
• Resolving issues and complaints in a timely and effective manner.
• Collaborating with other departments to ensure smooth and efficient transportation operations.
• Maintaining accurate records and documentation of all client interactions and transactions.

Skills

Communication

Problem solving

Teamwork

MS Office

Customer service software

Bilingual EN/ES

Job description

Hermann Services, Inc. in Grapevine, TX is seeking a Customer Service Representative for our Warehousing division. The role focuses on providing exceptional service to clients, handling inquiries, tracking shipments, and coordinating with transportation teams to ensure timely deliveries.

The ideal candidate has strong communication, problem-solving skills, and can work independently or within a team. Bilingual English and Spanish is a plus, as is experience with Microsoft Office and customer