Customer Service Representative - Bilingual

Uline Inc.; Reading (Berks County); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Best-in-class training

Job summary

Uline Inc. is seeking a bilingual Customer Service Representative to join our Pennsylvania team. You will process orders, answer product and shipping questions, and build lasting relationships with customers via phone, email, and chat.

This on-site role includes best-in-class training, health benefits, a 401(k) match from day one, paid holidays, and opportunities for career growth in a stable, family‑owned company.

Pay from $26 to $30 per hour with significant growth and earning potential.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience a plus; training provided.
• Bilingual English/Spanish with fluent written and spoken skills.

Responsibilities

• Process customer orders and provide product recommendations via multiple channels.
• Answer product, pricing and shipping questions quickly and confidently.
• Build relationships with customers over phone, email and chat.
• Understand customer needs and propose Uline solutions.
• Assist customers navigating website and online ordering.

Skills

Problem-solving

Listening

Communication

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Customer Service Representative - Bilingual

Pay from $26 to $30 per hour with significant growth and earning potential!

Pennsylvania Branch

700 Uline Way, Allentown, PA 18106

Morning Call's Top Large Employer of 2026!

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and three miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks!