Bilingual Customer Service Rep – Government Accounts

EMERGE; San Antonio (TX); On-site; USD 23,419; Full time

Benefits offered by this job

Hourly pay of $17/hour

Monday–Friday schedule with nights and weekends off

Opportunity to grow communication skills

Valuable experience in a professional environment

High visibility role in a brand new office

Job summary

A national law firm in San Antonio seeks a customer service representative to assist individuals with past-due government accounts. The role involves providing excellent customer service, collecting toll bills, and helping customers understand their charges. Fluency in English and Spanish and/or Portuguese is preferred. Enjoy a schedule that allows you to have nights and weekends off while gaining valuable experience in a professional environment.

Qualifications

• Fluent in English, Spanish, and/or Portuguese preferred.
• Previous phone or call center customer service experience preferred.

Responsibilities

• Provide excellent customer service to individuals regarding their accounts.
• Collect past-due toll bills on behalf of government clients.
• Assist customers in understanding the charges they have incurred.
• Work with customers to create reasonable repayment plans based on their income and budget.

Skills

Fluent in English

Fluent in Spanish

Fluent in Portuguese

Phone communication skills

Job description

A national law firm in San Antonio seeks a customer service representative to assist individuals with past-due government accounts. The role involves providing excellent customer service, collecting toll bills, and helping customers understand their charges. Fluency in English and Spanish and/or Portuguese is preferred. Enjoy a schedule that allows you to have nights and weekends off while gaining valuable experience in a professional environment.