Bilingual Customer Service Rep - Cantonese/Mandarin/English

Prime Source Foods of NH; Londonderry (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading distribution center in Londonderry, NH, is seeking a bilingual Customer Service Representative. The ideal candidate will manage inbound calls, handle customer orders, and maintain positive relationships with coworkers and customers. Fluency in English, Cantonese, and Mandarin is mandatory. This role requires on-site presence and offers an opportunity to thrive in a multicultural environment focused on customer satisfaction. Flexibility in work hours is essential.

Qualifications

• Fluent in English, Cantonese, and Mandarin, with the ability to read, write, and speak.
• Must be punctual and report regularly as scheduled.
• Able to handle customer complaints with respect and professionalism.

Responsibilities

• Answer inbound phone calls and ensure follow-up.
• Take orders from existing customers and process them accurately.
• Track delivery shortages and communicate with Sales Representatives.
• Handle customer complaints and maintain positive relations.
• Scheduled to work on-site in Londonderry, NH.

Skills

Bilingual (Cantonese, Mandarin, English)

Customer service skills

Communication skills

Job description

A leading distribution center in Londonderry, NH, is seeking a bilingual Customer Service Representative. The ideal candidate will manage inbound calls, handle customer orders, and maintain positive relationships with coworkers and customers. Fluency in English, Cantonese, and Mandarin is mandatory. This role requires on-site presence and offers an opportunity to thrive in a multicultural environment focused on customer satisfaction. Flexibility in work hours is essential.