Bilingual Customer Service Rep.

Conexiones-Tornado-4; McAllen (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Conexiones-Tornado-4 in McAllen seeks a Full Time Hourly Customer Service Representative to assist clients with information, process ticket orders, and handle inquiries with professionalism. You will answer phones, manage cash, operate the register, and support terminal operations, while ensuring accurate reporting and courteous service.

Bilingual Spanish/English preferred. This role requires a high school diploma and 1 year of related experience; join a team dedicated to quality passenger care

Qualifications

• 1 year of job-related experience preferred.
• Bilingual (Spanish/English) required or preferred.
• High school diploma or equivalent required.

Responsibilities

• Call customers to advise about changes or cancellations of scheduled runs.
• Respond to client inquiries regarding destinations, pricing, times, and directions with outstanding customer service.
• Handle cash management and comply with cash handling procedures.
• Operate cash register and credit card equipment.
• Process ticket orders via telephone, internet, and over the counter.
• Close the terminal with cash deposits and sales reporting.
• Maintain professional relationships with partnering retail agencies.
• Prepare required documentation for transactions with partners.
• Daily reporting of tickets sold and cash collected.

Skills

Customer service

Phone etiquette

Bilingual Spanish/English

Education

High school diploma

Tools

Cash register

Credit card processing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hourly MCAllen

JOB DESCRIPTION:

Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES:

• Call customers to advise about changes or cancellations of scheduled runs.


• Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.


• Responsible for cash management and compliance.


• Operates cash register and/or credit card equipment.


• Sells and processes ticket orders via telephone, internet, and over the counter.


• Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.


• Maintains a professional working relationship with partnering retail agencies.


• Completion of required documentation for transactions made with partnering retail agencies.


• Daily accurate reporting of tickets sold and cash collected.


• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.


• Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.


• Utilize good judgment when confronted with the resolution of both internal and external conflict.


• Responsible for money transfer transactions


• Assist customers with luggage ID tags and transfer to luggage compartment


• Other duties as assigned.

EXPERIENCE:

• 1 year of job-related experience


• Bilingual (Spanish/English)

EDUCATION:

• High school diploma or equivalent

PHYSICAL DEMANDS:

Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.