Bilingual Customer Service Rep

Mancan; Chagrin Falls (OH); Vor Ort; USD 26.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid vacation

Holidays

401K

Vision/Dental/Medical

Zusammenfassung

Mancan is hiring a Bilingual Customer Service Representative (Spanish/English) in Chagrin Falls, OH, for a temporary role with potential permanent opportunity.

You will handle calls, quotes, orders, and provide product recommendations, while maintaining accurate pricing and customer data. Fluency in Spanish and English and 1+ year of CS experience required; MS 365/Outlook/Excel experience a plus.

Qualifikationen

• Fluent in Spanish and English (spoken & written).
• 1+ year of customer service or sales experience.
• Data entry and basic computer skills expected.
• Familiarity with Microsoft 365, Outlook, and Excel is a plus.
• Experience with Oracle NetSuite is a bonus.

Aufgaben

• Speak and write fluently in Spanish & English.
• Handle incoming calls: quotes, orders, follow-ups.
• Process orders accurately and efficiently.
• Recommend products to enhance customer orders.
• Promote current sales and discounts.
• Ensure pricing, quantity, and shipping accuracy.
• Coordinate with internal teams (purchasing, marketing, warehouse).
• Maintain and update customer account information.
• Resolve customer issues quickly and professionally.
• Use tools and procedures to provide complete, helpful responses.
• Route inquiries to the right departments and follow up.
• Participate in product and skill development training.

Kenntnisse

Bilingual Spanish/English

Customer service

Data entry

Microsoft 365

Outlook

Excel

Ausbildung

High school diploma or equivalent

Tools

Oracle NetSuite

Jobbeschreibung

Now Hiring: Bilingual Customer Service Representative (Spanish/English) Location: Chagrin Falls, OH

Schedule: Monday-Friday | 8:00 AM-5:00 PM (1st Shift) Pay: $19-$20/hour Type: Temporary (with possible permanent opportunity not guaranteed) Partnered through: Chardon Mancan

About the Role: We're seeking a personable and energetic Bilingual Customer Service Representative to join a busy team in Chagrin Falls! If you're fluent in Spanish & English, great with people, and love helping customers, this could be the perfect opportunity for you!

Key Responsibilities

• Speak and write fluently in Spanish & English
• Handle incoming calls: quotes, orders, follow-ups
• Process orders accurately and efficiently
• Recommend products to enhance customer orders
• Promote current sales & discounts
• Ensure accuracy in pricing, quantity, and shipping details
• Coordinate with internal teams (purchasing, marketing, warehouse, etc.)
• Maintain and update customer account information
• Resolve customer issues quickly and professionally
• Use tools and procedures to provide complete, helpful responses
• Route inquiries to the right departments and follow up
• Participate in product and skill development training
• Other duties as assigned

Requirements

• High school diploma or equivalent
• 1+ year of experience in customer service or sales
• Fluent in Spanish and English (spoken & written)
• Previous data entry and computer experience
• Familiarity with Microsoft 365, Outlook, Excel is a plus
• Experience with Oracle NetSuite is a bonus
• Strong communication, attention to detail, and problem-solving skills

Benefits

• Paid vacation
• Holidays
• 401K
• Vision / dental / medical

Mancan temporary staffing employment agency is located at 220 Center St Suite B-2. Chardon, OH 44024.