Bilingual Customer Service Pro — Paint & Solutions

Sherwin-Williams; Bordentown (NJ); On-site; USD 22,041 - 27,552; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist for Store #3843 in Bordentown, NJ. This role focuses on helping wholesale and retail customers, answering product questions, recommending solutions, and ensuring customer satisfaction while meeting sales goals.

Responsibilities include handling sales transactions, stocking, tinting/mixing products, and assisting with deliveries as needed. Candidates must be 18+, bilingual in English/Spanish, have a valid driver's license, and be able to

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and floor stacks and lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• Internal to Sherwin-Williams, must have at least a “meets expectations” rating on latest appraisal.
• Internal to Sherwin-Williams, must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Remain knowledgeable on products and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Retail

Bilingual English/Spanish

Cash handling

Education

High School diploma or GED

Tools

Tinting & mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist for Store #3843 in Bordentown, NJ. This role focuses on helping wholesale and retail customers, answering product questions, recommending solutions, and ensuring customer satisfaction while meeting sales goals.

Responsibilities include handling sales transactions, stocking, tinting/mixing products, and assisting with deliveries as needed. Candidates must be 18+, bilingual in English/Spanish, have a valid driver's license, and be able to