Bilingual Customer Service Pro: Multichannel Support

Protective Life; United States; On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision Insurance

401(k) with company matching

Pension plan

Paid time off

Parental leave

Mental health benefits

ProHealth Rewards

Job summary

Protective Asset Protection seeks a customer service specialist to deliver outstanding service via phone, email, chat, and social media. You will resolve inquiries, document interactions, and collaborate across teams to ensure satisfaction and timely resolution.

Fluency in English and Spanish is required. The role emphasizes ownership, problem-solving, and ongoing product knowledge to meet SLAs, with shifts including evenings and weekends.

Qualifications

• Previous customer service experience in an inbound call center or similar environment.
• Experience using various modern computer systems, software applications, and communication tools.
• High school diploma or equivalent; some college education preferred.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist customers via various communication channels, including phone, email, chat, and social media, ensuring a consistent and positive experience
• Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner
• Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately
• Actively listen to customers, identify their needs, and provide appropriate solutions or escalated to the appropriate team if necessary
• Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction
• Provide accurate and up-to-date information about products, services, policies, and procedures
• Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions
• Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards
• Recommend opportunities for improvement of our customer service processes and interactions
• Continuously develop and enhance product knowledge and customer service skills through ongoing training and self-learning opportunities

Skills

Multitasking

Phone support

Communication

Problem-solving

Empathetic listening

Education

High school diploma or equivalent

Tools

Various software tools

Job description

Protective Asset Protection seeks a customer service specialist to deliver outstanding service via phone, email, chat, and social media. You will resolve inquiries, document interactions, and collaborate across teams to ensure satisfaction and timely resolution.

Fluency in English and Spanish is required. The role emphasizes ownership, problem-solving, and ongoing product knowledge to meet SLAs, with shifts including evenings and weekends.