Bilingual Customer Experience Specialist (EN/ES) | Multichannel

Certus; United States; Remote; USD 22,000 - 28,000; Full time

Job summary

Certus is hiring a Bilingual Customer Experience Specialist to help customers navigate our products via phone, chat, and email. You will engage in English and Spanish daily, delivering friendly support and problem resolution across multiple channels.

You’ll be a key first voice for customers and strive to educate users on self-service options while maintaining a high-energy, customer-first approach. 15–20% growth opportunities exist for top performers.

Qualifications

• Fluent in English and Spanish is required.
• Strong written and verbal communication skills.
• Ability to multitask across multiple software platforms.
• Familiarity with common browsers and basic internet concepts.
• Microsoft Office Suite experience preferred.

Responsibilities

• Resolve customer questions and issues via phone, chat, and email - in English and Spanish - with accuracy and care.
• Educate customers on self-service options so they can find answers on their own next time.
• Follow up promptly when a resolution needs more investigation, keeping customers informed throughout.
• Troubleshoot common browser and internet issues; escalate complex cases as needed.
• Track patterns and surface trends to help the team improve.
• Maintain a professional, positive demeanor in every customer interaction.

Skills

Bilingual English/Spanish

Active listening

Problem solving

Self-starting

Written & verbal communication

Multitasking across software

Detail oriented

Browser familiarity

MS Office

Growth mindset

Job description

Certus is hiring a Bilingual Customer Experience Specialist to help customers navigate our products via phone, chat, and email. You will engage in English and Spanish daily, delivering friendly support and problem resolution across multiple channels.

You’ll be a key first voice for customers and strive to educate users on self-service options while maintaining a high-energy, customer-first approach. 15–20% growth opportunities exist for top performers.