Bilingual Customer Service Pro — Fast-Paced CSR

ABC-Home-; Orlando (FL); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Growth opportunities

Training and support provided

Job summary

ABC Home & Commercial Services is seeking a dependable, customer-focused Customer Service Representative (CSR) to support the growth of our Central Florida operation. The CSR helps create a positive customer experience by assisting homeowners, scheduling services, answering questions, and helping resolve concerns.

The ideal candidate is comfortable in a fast-paced, high-volume environment, enjoys problem-solving, and takes pride in delivering excellent service.

Qualifications

• High school diploma or GED required.
• Experience in high-volume customer service or call center preferred.
• Bilingual English/Spanish is a plus.
• Experience with CRM systems (Salesforce a plus).
• Strong communication and time management skills.

Responsibilities

• Answer and manage high-volume customer calls in a professional and courteous manner.
• Make outbound calls to customers as needed for scheduling, follow-up, confirmations, and service-related needs.
• Provide accurate information regarding ABC products, services, and solutions.
• Assist customers with questions regarding services, appointments, billing, and account information.
• Listen to customer concerns and work toward effective resolutions.
• Enter and maintain accurate customer information and service details within the CRM system.
• Follow up with customers to ensure issues have been addressed and expectations are met.
• Communicate effectively with technicians, managers, and other internal departments.
• Maintain accurate documentation of customer interactions and follow established procedures.
• Meet department goals and key performance indicators (KPIs).
• Handle repetitive tasks while maintaining accuracy, professionalism, and attention to detail.
• Identify opportunities to provide additional services when appropriate.
• Protect customer information and follow company policies and procedures.

Skills

Customer service

Call center experience

English/Spanish bilingual

Communication skills

Education

High school diploma/GED

Tools

Salesforce

Job description

ABC Home & Commercial Services is seeking a dependable, customer-focused Customer Service Representative (CSR) to support the growth of our Central Florida operation. The CSR helps create a positive customer experience by assisting homeowners, scheduling services, answering questions, and helping resolve concerns.

The ideal candidate is comfortable in a fast-paced, high-volume environment, enjoys problem-solving, and takes pride in delivering excellent service.