Customer Service Representative - Bilingual

Uline; Waukegan (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline is seeking a bilingual Customer Service Representative at the Kenosha, WI branch. You will dig into order details and deliver legendary service to customers, handling orders, inquiries, and guiding them through online ordering.

The role requires strong problem-solving and communication skills with fluency in English and Spanish. On-site shifts are available, with comprehensive training and opportunities for growth within a stable company.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.

Responsibilities

• Process customer orders and handle account inquiries using company technology.
• Be a product and solutions expert to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Problem solving

Phone/email/chat support

Education

High school diploma

Bachelor's degree preferred

Job description

Pay from $26 to $30 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

24/7 operation - Various on-site full-time shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled (#IN-KNCS) #ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks!