Bilingual Customer Service Pro (English/Spanish)

Sherwin-Williams; Aurora (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Parental leave

Job summary

Sherwin-Williams in Aurora, IL, is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will also help maintain store standards and support sales goals.

Role involves high customer interaction, occasional deliveries, and operating in a fast-paced environment. You must be able to work evenings/weekends, read and speak English, and lift up to 70 lbs as needed; benefits include health coverage and paid time

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be willing to work evenings and weekends.
• Internal employees: must have at least a “meets expectations” rating and completed HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Bilingual English/Spanish

Read/write English

Driver's License

Lift up to 70 lbs

Education

High School diploma or GED

Job description

Sherwin-Williams in Aurora, IL, is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will also help maintain store standards and support sales goals.

Role involves high customer interaction, occasional deliveries, and operating in a fast-paced environment. You must be able to work evenings/weekends, read and speak English, and lift up to 70 lbs as needed; benefits include health coverage and paid time