Bilingual Customer Care Specialist - Flexible Hours

LAZ Parking; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Coaching & Resources

Employee Assistance Program (EAP)

Smoking Cessation Program

401(k) with Employer Match

Medical, dental, vision - 3 plan 옵션!

Paid training

Flexible Schedule

Growth Opportunities

Pay Active - On-demand access to wages

Spanish speaking preferred

Job summary

LAZ Parking is hiring for a Customer Service Representative. You will be the frontline liaison between customers, clients, and the business, handling inquiries about permits and metered parking at MTA Stations. Excellent communication and data-entry skills are essential; Spanish language ability is a plus.

We offer a dynamic, team-oriented environment with paid training, benefits, and opportunities for growth. Join a people-first company dedicated to top-tier service and value for clients.

Qualifications

• Strong customer service experience.
• Working knowledge of Word, Excel, and MS Office.
• Spanish speaking preferred.
• Parking industry experience is preferred but not required.

Responsibilities

• Greet customers by name and respond to inquiries promptly; resolve issues with a caring attitude.
• Provide introductory information to customers and ensure satisfaction with parking products and services.
• Respond to customer inquiries via phone and email; maintain expert knowledge of parking operations.
• Maintain and update customer accounts; log calls and data in tracking system.
• Collaborate with team members; escalate complex queries as needed.
• Guide customers through permit, extension, and cancellation processes.

Skills

Charismatic

Energetic

Customer-focused

Professional communicator

Team player

Under pressure

Self-motivated

Spanish (preferred)

Education

High school diploma or GED

Tools

MS Office (Word, Excel)

Parking revenue control system

Job description

LAZ Parking is hiring for a Customer Service Representative. You will be the frontline liaison between customers, clients, and the business, handling inquiries about permits and metered parking at MTA Stations. Excellent communication and data-entry skills are essential; Spanish language ability is a plus.

We offer a dynamic, team-oriented environment with paid training, benefits, and opportunities for growth. Join a people-first company dedicated to top-tier service and value for clients.