Bilingual Customer Service & Paint Solutions Specialist

The Sherwin-Williams Company; Rochester Hills (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend Sherwin‑Williams products while maintaining store standards.

The role involves face-to-face and phone support, processing transactions, restocking, tinting and mixing as required, and helping meet monthly, quarterly, and yearly sales goals across stores 2899, 1194, and 1930 in Rochester Hills.

Qualifications

• Must be 18 years or older at start date.
• Legally authorized to work in the United States without sponsorship.
• Able to read, write, comprehend, and communicate in English.
• Able to read, write, comprehend, and communicate in Spanish.
• Valid, unrestricted Driver's License.
• Lifts up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends as needed.
• Internal Sherwin‑Williams employee: meeting performance expectations.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and per policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from sales floor or warehouse; tint and mix as needed.
• Stock shelves and set up displays; clean equipment.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Retail sales

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend Sherwin‑Williams products while maintaining store standards.

The role involves face-to-face and phone support, processing transactions, restocking, tinting and mixing as required, and helping meet monthly, quarterly, and yearly sales goals across stores 2899, 1194, and 1930 in Rochester Hills.