Bilingual Customer Service Paint Sales Specialist

The Sherwin-Williams Company; Oro Valley (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #7639 in Oro Valley, AZ. This full-time role involves assisting customers in person and over the phone, recommending products, and delivering sales goals while maintaining store appearance and product knowledge.

Responsibilities include processing transactions, stocking displays, tinting/mixing as needed, and ensuring excellent customer service at all times.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams: must have at least a 'meets expectations' rating.
• Internal to Sherwin-Williams: must have completed required HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and according to policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work order files and formulas.
• Pull products from sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Remain knowledgeable on products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Communication

Education

High School diploma/GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #7639 in Oro Valley, AZ. This full-time role involves assisting customers in person and over the phone, recommending products, and delivering sales goals while maintaining store appearance and product knowledge.

Responsibilities include processing transactions, stocking displays, tinting/mixing as needed, and ensuring excellent customer service at all times.