Bilingual Inside Sales & Order Specialist

Carlton Farms; Carlton (OR); On-site; USD 38,000 - 48,000; Full time

Job summary

Carlton Farms in Carlton, Oregon, seeks a Bilingual Customer Service Representative to serve English- and Spanish-speaking customers by phone and email. You will enter orders accurately and support the outside sales team to ensure on-time delivery.

The role requires fluency in English and Spanish, at least one year in customer service or order entry, and strong communication and organizational skills. This is a full-time, onsite position with growth opportunities.

Qualifications

• Bilingual required. Fluent in both English and Spanish.
• 1 year of customer service, inside sales or order entry experience.
• High school diploma or equivalent.
• Excellent verbal and written communication in both languages.
• Strong attention to detail and accuracy in order entry.
• Ability to stay organized during high call volume.
• Problem-solving mindset with follow-through.
• Dependable attendance and punctuality.
• Team-oriented and enjoys working with people.

Responsibilities

• Answer incoming customer calls and emails in both English and Spanish.
• Take customer orders and enter them accurately the same day they are received.
• Need to place orders in time to meet daily order deadlines.
• Help customers find solutions for the products they wish to order, in terms of both timely delivery and desired product.
• Answer product, pricing, availability and delivery questions, and follow up on anything that cannot be answered on the first call.
• Adhere to pricing provided by the sales manager or general manager.

Skills

Bilingual English/Spanish

Customer service

Order entry

Attention to detail

Communication skills

Team player

Education

High school diploma

Tools

Microsoft Office

Excel

Google Workspace

ERP system

Multi-line phone system

Job description

Carlton Farms in Carlton, Oregon, seeks a Bilingual Customer Service Representative to serve English- and Spanish-speaking customers by phone and email. You will enter orders accurately and support the outside sales team to ensure on-time delivery.

The role requires fluency in English and Spanish, at least one year in customer service or order entry, and strong communication and organizational skills. This is a full-time, onsite position with growth opportunities.