Bilingual Customer Service Manager — Lead & Innovate

MOTOCOL; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation

401 K with company match

Job summary

MOTOCOL in Denver is seeking a Customer Service Manager who is bilingual in English and Spanish. This full-time role involves overseeing a dynamic customer support team in a busy call-center environment.

The ideal candidate will have at least three years of management experience in customer service, strong leadership abilities, and a track record of building relationships. The position offers a competitive salary with benefits, including health insurance and paid vacation.

Qualifications

• 3+ years of management experience, preferably in customer service.
• Proven ability to lead and advocate for a team.

Responsibilities

• Provide ongoing leadership in a multi-product Customer Support environment.
• Oversee staff management for the CSR team.
• Ensure team alignment with company imperatives.

Skills

Leadership ability

Verbal and written communication skills

Problem-solving

Attention to detail

Time-management skills

Adaptability

Education

Bachelor's degree in a related field

Tools

Salesforce

Job description

MOTOCOL in Denver is seeking a Customer Service Manager who is bilingual in English and Spanish. This full-time role involves overseeing a dynamic customer support team in a busy call-center environment.

The ideal candidate will have at least three years of management experience in customer service, strong leadership abilities, and a track record of building relationships. The position offers a competitive salary with benefits, including health insurance and paid vacation.