Bilingual Customer Service & Logistics Coordinator

Total Quality Logistics; San Antonio (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Referral bonuses

Job summary

Total Quality Logistics in San Antonio is seeking a Customer Service Coordinator to become an expert on account administration and daily shipment activities. You will receive extensive training to support our sales teams and help grow the business.

Based at the San Antonio location, you will document tasks, coordinate shipments end-to-end, and resolve issues professionally while delivering excellent service to internal and external stakeholders.

Qualifications

• 1+ year customer service experience preferred.
• Fluent in English and Spanish.
• Proficient in Microsoft Office (Word, Excel, and Outlook).

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Bilingual English/Spanish

Customer service experience

Strong verbal communication

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Total Quality Logistics in San Antonio is seeking a Customer Service Coordinator to become an expert on account administration and daily shipment activities. You will receive extensive training to support our sales teams and help grow the business.

Based at the San Antonio location, you will document tasks, coordinate shipments end-to-end, and resolve issues professionally while delivering excellent service to internal and external stakeholders.