Bilingual Customer Service Coordinator

Total Quality Logistics; San Antonio (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Referral bonuses

Job summary

Total Quality Logistics in San Antonio is seeking a Customer Service Coordinator to become an expert on account administration and daily shipment activities. You will receive extensive training to support our sales teams and help grow the business.

Based at the San Antonio location, you will document tasks, coordinate shipments end-to-end, and resolve issues professionally while delivering excellent service to internal and external stakeholders.

Qualifications

• 1+ year customer service experience preferred.
• Fluent in English and Spanish.
• Proficient in Microsoft Office (Word, Excel, and Outlook).

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Bilingual English/Spanish

Customer service experience

Strong verbal communication

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About the role

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities.

You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

• Compensation starting at $16.50/hour + year-end bonus and merit increases
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Fluent in English and Spanish
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills - face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 6010 Exchange Parkway, San Antonio, Texas 78238

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.