Bilingual Customer Service & Loan Specialist 006

Sun Loan Company; Pflugerville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sun Loan Company in Pflugerville, TX is seeking a Customer Service Representative to join the team. The role offers training and supports the Customer Service Team Lead by handling tickets in the sun loan portal, responding to emails and calls, and assisting with basic hardware/software setup in the office.

Responsibilities include providing courteous service, learning quickly, collaborating with teammates, and maintaining ticket documentation.

Qualifications

• Excellent telephone communication and customer service skills.
• Strong problem-solving and troubleshooting abilities.
• Effective written and verbal communication.
• Ability to document tickets and respond to inquiries accurately.
• Comfort with using a customer portal and coordinating with IT or other teams as needed.

Responsibilities

• Provide courteous and professional telephone and customer service, displaying a high level of professionalism
• Learn quickly and apply new job-related information
• Collaborate with teammates, accepting feedback from supervisors and team members
• Have working knowledge of computers, phone systems, and basic calculator functions
• Work as scheduled
• Complete required company training
• Be at least 18 years of age
• Minimum three years of experience in a call center environment or customer service
• Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (8:30am–12:30pm)
• Bilingual ability is a plus
• Must be able to lift up to 10 pounds

Skills

Telephone communication

Customer service

Problem solving

Written and verbal communication

Ticket documentation

Basic computer skills

Ticketing portal

Tools

Ticketing portal

Job description

Overview

Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be provided with training to be successful. The role directly supports the Customer Service Team Lead. Responsibilities include working and resolving my.sunloan.com customer portal tickets in a timely manner and escalating to IT when needed. Document tickets appropriately and respond to emails and calls. Assist via phone or in person with troubleshooting hardware and/or software in the office. Setup and install new or replacement equipment.

Our employees – just like our customers – are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.

Responsibilities

• Provide courteous and professional telephone and customer service, displaying a high level of professionalism
• Learn quickly and apply new job-related information
• Collaborate with teammates, accepting feedback from supervisors and team members
• Have working knowledge of computers, phone systems, and basic calculator functions
• Work as scheduled
• Complete required company training
• Be at least 18 years of age
• Minimum three years of experience in a call center environment or customer service
• Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (8:30am–12:30pm)
• Bilingual ability is a plus
• Must be able to lift up to 10 pounds

Qualifications

• Excellent telephone communication and customer service skills
• Strong problem-solving and troubleshooting abilities
• Effective written and verbal communication
• Ability to document tickets and respond to inquiries accurately
• Comfort with using a customer portal and coordinating with IT or other teams as needed