Bilingual Customer Service & Loan Specialist 006

Sun Loan Company; Buda (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sun Loan Company in Texas is hiring a Customer Service Representative. You will receive training and support the Customer Service Team Lead.

You will handle tickets in the sun loan portal, respond to emails and calls, and assist with in-office hardware/software setup. The role requires excellent telephone communication, the ability to learn quickly, teamwork, and at least three years in a call center or customer service.

Qualifications

• Minimum three years of experience in a call center environment or customer service
• Proficient with computers, phone systems, and basic calculator functions
• Willingness to learn and follow company training
• Must be 18 years of age or older

Responsibilities

• Resolve my.sunloan.com portal tickets in a timely manner and document tickets accurately
• Respond to emails and calls; escalate to IT when needed
• Assist via phone or in person with troubleshooting hardware and/or software in the office
• Set up and install new or replacement equipment
• Work scheduled shifts, including occasional Saturdays as required

Skills

Telephone skills

Customer service

Team collaboration

Technical troubleshooting

Bilingual

Call center

Job description

Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be provided with training to be successful. The role directly supports the Customer Service Team Lead. Responsibilities include working and resolving my.sunloan.com customer portal tickets in a timely manner and escalating to IT when needed. Document tickets appropriately and respond to emails and calls. Assist via phone or in person with troubleshooting hardware and/or software in the office. Setup and install new or replacement equipment.

Our employees - just like our customers - are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.

Responsibilities/Requirements

• Possess excellent telephone communication and customer service skills, displaying a high level of professionalism
• Learn quickly and apply new job-related information
• Work well with others, willing to take feedback from supervisors and team members
• Working knowledge of computers, phone systems, and basic calculator functions
• Must be able to work as scheduled
• Must complete required company training
• Must be at least 18 years of age
• Minimum three years of experience in a call center environment or customer service
• Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (from 8:30am-12:30pm)
• Bilingual a plus
• Must be able to lift 10 pounds